Azur Lodge Luxury Accommodation Queenstown Logo

Azur Luxury Lodge in Queenstown New Zealand

Luxury Accommodation in Queenstown Luxury Hotel in Queenstown

Terms and Conditions

Non-smoking

The well-being and comfort of all guests at Azur is important to us, therefore we have a non-smoking policy that applies to all villas and the Lodge.
Ashtrays are provided & smoking on outdoor balconies is permitted.

Arrival & Departure

The normal check-in and check-out times are 2:00PM and 11:00AM respectively.
Should you arrive earlier or wish to leave later, we are happy to do our best to accommodate these requests. If we are unable to then we are happy to store your luggage for you whilst you enjoy the public areas of the Lodge or gardens.

Children

We welcome children of all ages, infants & children under 12 stay free of charge when sharing a villa with 2 adults. Existing bedding can be used or an additional bed can be added on request.

Our villas have a maximum occupancy of 3 people. The 3rd adult (12 years & over) incurs an additional daily charge of $150 + GST.

By request we have items available for infants: a portacot & deluxe linen, high chair, car seat, and microwave for children’s food.
The above items do not come with an additional charge, however availability of these complementary items cannot be guaranteed during peak times.
If extra items are required such as push-chair or toys we can hire these for you at an additional charge.
We can also arrange a nanny/babysitting service if needed.

Deposit and Cancellation Policy

A current credit card number with expiry date is required to confirm a reservation. Please note we do not take a deposit or prepayment unless requested to.

Due to our intimate size, cancellations affect us greatly. As a result, we adhere to a strict cancellation policy.

In the unfortunate event that you should have to cancel, our cancellation policy is:
14 days prior to arrival: 50% of full stay
07 days prior to arrival:  100% of full stay

We strongly advise all of our guests to secure travel insurance to protect against unexpected changes to travel plans.

Exclusive Use

Azur Luxury Villas and Lodge is available for exclusive use. Please enquire directly.

Visiting

Azur Lodge respects the privacy of its in-house guests. Should you wish to visit the property in consideration of an upcoming stay, please contact our reservations office to schedule an appointment.